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Frequently Asked Questions

How can I contact Insurfox?

You can reach us using the contact options listed on this page, by phone, online via our contact form, or by mail.

When are you available by phone?

Our phone support is available Monday to Friday from 9:00 a.m. to 5:00 p.m. (CET).

Can I contact you outside of service hours?

Yes. You can submit your request online at any time using our contact form. We’ll respond as soon as possible during business hours.

What is the fastest way to get support?

The fastest way to get support is by using our online contact form, as requests are routed directly to the appropriate team.

I can’t log in, what can I do?

Please check that your email address and password are entered correctly. If the issue persists, use the “Forgot password” function or contact our support team.

How can I report a claim if I’m not registered?

If you’re not registered, you can still report a claim by contacting our support team directly. We’ll guide you through the process.

What information do I need to report a claim?

You’ll usually need your policy details, the date and location of the incident, a description of what happened, and any available documentation.

Which documents are typically helpful?

Helpful documents may include delivery notes, photos of the damage, invoices, police reports, or related correspondence.

Can I submit documents at a later stage?

Yes. If not all documents are available immediately, you can usually submit them after the initial claim notification.

What should I keep in mind before reporting a claim?

Please report claims as soon as possible and document the incident carefully. Avoid taking actions that could increase the damage.