Send us a message and we’ll get back to you as soon as possible.
info@insurfox.de
Our phone support is available Monday to Friday, 9:00 a.m. – 5:00 p.m. (CET). You can also request a callback.
+ 49 40 855 986 000
Prefer to contact us by mail? No problem.
Insurfox GmbH
Stadtdeich 5
20097 Hamburg
Germany
Our phone support is available Monday to Friday from 9:00 a.m. to 5:00 p.m. (CET).
Yes. You can submit your request online at any time using our contact form. We’ll respond as soon as possible during business hours.
The fastest way to get support is by using our online contact form, as requests are routed directly to the appropriate team.
Please check that your email address and password are entered correctly. If the issue persists, use the “Forgot password” function or contact our support team.
If you’re not registered, you can still report a claim by contacting our support team directly. We’ll guide you through the process.
You’ll usually need your policy details, the date and location of the incident, a description of what happened, and any available documentation.
Helpful documents may include delivery notes, photos of the damage, invoices, police reports, or related correspondence.
Yes. If not all documents are available immediately, you can usually submit them after the initial claim notification.
Please report claims as soon as possible and document the incident carefully. Avoid taking actions that could increase the damage.